Category: PBX

A PBX (Private Branch Exchange) is a telecommunications system that manages internal and external phone calls within an organization. It allows businesses to route calls between internal extensions, manage call forwarding, voicemail, and other telephony features without relying on traditional phone lines for each user. PBX systems can be either on-premises or cloud-based and support both VoIP (Voice over Internet Protocol) and traditional PSTN (Public Switched Telephone Network) calls. Modern PBX systems often include features like IVR (Interactive Voice Response), call queues, conferencing, and integration with other communication tools.