A call center is a centralized office or system used by businesses to manage and handle customer communications, typically through phone calls. It supports inbound and outbound calls for customer service, technical support, sales, and marketing. Call centers often use specialized software to manage call routing, record conversations, and provide agents with customer information in real-time. Modern call centers may also integrate other channels like email, chat, and social media, offering multi-channel support. They are crucial for improving customer satisfaction, enhancing agent efficiency, and providing data-driven insights into business operations.
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