Description
GoAutoDial is an open-source call center solution designed for businesses that need to manage inbound and outbound calls. It offers a range of features to help streamline call center operations, including automatic call distribution (ACD), predictive dialing, and call recording. GoAutoDial is based on the Asterisk PBX platform, making it highly customizable and flexible for businesses of varying sizes.
Key features of GoAutoDial include:
Predictive Dialer: Automatically dials numbers from a list, improving agent efficiency.
ACD and IVR: Intelligent call routing and Interactive Voice Response (IVR) systems.
Call Monitoring and Recording: Ability to monitor, record, and review calls for quality assurance.
Agent and Campaign Management: Tools for creating and managing agent groups and campaigns.
Real-time Analytics and Reporting: Provides insights into call center performance with customizable reports.
GoAutoDial is typically used by businesses in telemarketing, customer service, and support environments where large volumes of calls are managed. It can be deployed on-premises or in the cloud, depending on business needs.
